How to Return or Exchange Your Online Order
Return or Exchange In-Store
Proof of purchase required. If you checked out using your Adventure Rewards number, we are happy to look up your proof of purchase.
Return by Mail
Enter your online order info to get started. If your order is not found, please contact Customer Service by Email, Chat or Phone for assistance.
Exchange by Mail
Exchanges can be made through a refund-reorder process. Contact Customer Service by Email, Chat or Phone for assistance.
All kids product returns must follow the process noted here: Contact Us
Shoes & Luggage
If you purchased your item(s) in-store, you must return it in-store. If you purchased it online, you must return it online.
For full Product Guarantee & Return Policy, please visit our Help Center.
Shoes & Luggage
If you purchased your item(s) in-store, you must return it in-store. If you purchased it online, you must return it online.
For full Product Guarantee & Return Policy, please visit our Help Center.