How to Return or Exchange Your Online Order
Shoes & Luggage
If you purchased your item(s) in-store, you must return it in-store. If you purchased it online, you must return it online.
Return or Exchange In-Store
If you purchased your item(s) in-store, you must return it in-store. If you purchased it online, you must return it online.
Return or Exchange In-Store
Proof of purchase required. If you checked out using your Adventure Rewards number, we are happy to look up your proof of purchase.
Return by Mail
Enter your online order info to get started. If your order is not found, please contact Customer Service by Chat or Phone for assistance.
Exchange by Mail
Exchanges can be made through a refund-reorder process. Contact Customer Service by Chat or Phone for assistance.
All kids product returns must follow the process noted here
All kids product returns must follow the process noted here
For any questions or concerns regarding Eddie Bauer branded kids items, please contact OVED kids by phone at 1-844-680-2278 or through email at customerservice@eddiebauerkids.com
For full Product Guarantee & Return Policy, please visit our Help Center.